My Computer Back in Service

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There is an interconnective tool I have been using for a while to remotely help clients solve problems. It’s called CrossLoop. You may have noticed links to the download on different pages around here.

The underlying technology simplifies the process of securely working with others located in different physical locations through a Broadband internet  connection. It enables me to see their screen and control the mouse and keyboard from a remote computer. It’s as if the client and I are working side by side at the same PC. CrossLoop is a powerful tool that enables us to collaborate from anywhere in the world.

In order to access the Host Computer I need to contact the other party (client) to get an Access Code which is randomly generated and encrypted. This way unscrupulous people cannot find a password because there is none. As each session ends, the access code ends as well. A New Access Code is issued for every New Session.

Personally, I find this a much easier way to help solve problems that clients are having with their computers. Once they give me access, I can run their computer, all the while they can see what I am doing so they can take notes. They can see the screens being used and what steps are employed to solve that particular dilemma.

For more information regarding Security and FAQs about CrossLoop, visit their Home Page.